Frequently asked
FAQ
Everything about ordering custom shipping boxes — design, production, shipping, and pricing.
Ordering
What’s the minimum order?
Our minimum is 50 boxes for a standard custom run. Smaller keepsake or sample runs can be quoted case by case — just ask.
Is there a maximum order size?
No. We produce runs into the tens of thousands and price drops as volume climbs. Send a target quantity and we’ll show you the price breaks.
Can I order a sample before a bulk run?
Yes. We offer pre-production proofs and sample boxes so you can hold the real thing before committing to a full run. We’ll explain the terms with your quote.
Can I mix box styles or sizes in one order?
Yes. You can combine styles from our range — mailers, RSCs, die-cut, and more — to reach volume pricing across the whole order.
Can I reorder later and match my last batch?
Yes. We keep your dieline, artwork, and specs on file, so reorders match your previous batch exactly and skip the setup.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. We only charge once the design is locked and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. Don’t have vector? Send a PNG or even a photo and our designers recreate it print-ready at no charge.
I don’t have a logo — can you help?
Absolutely. Our in-house designers build print-ready artwork from whatever you have — a sketch, a reference, a rough idea — as part of the free mockup process.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching for spot-color print so your box matches your brand system precisely. Note any target Pantones in your quote.
Can you print the inside of the box too?
Yes. Interior printing is one of the highest-impact options — full-bleed patterns, messages, or codes that greet the customer on open. Available on mailers and die-cut styles.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup. You never pay to get the design right.
Production & Shipping
How long does production take?
Standard production is 2–3 weeks from approved mockup. Custom dies add a few days for tooling.
Do you offer rush production?
Yes. Rush is available for firm deadlines — tell us your in-hands date and we’ll confirm whether we can hit it.
Where do you ship?
Nationwide across the US, with international shipping available on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity, box size, and destination. Boxes ship flat to minimize freight cost.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we can split-ship to multiple locations.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or doesn’t match your approved mockup, we remake the affected boxes — see our Return Policy for how the production guarantee works.
Pricing & Payment
How much do custom shipping boxes cost?
Bulk pricing is by quote and depends on size, board grade, print, and quantity. Typical ranges run $0.80–$3.50 / box at MOQ, shown on each product page.
Why don’t you list exact prices?
Because the honest number depends on your dimensions, board, print, and volume. A quick quote gets you an accurate price instead of a misleading sticker.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established businesses. Payment is due on mockup approval, before production.
Do you offer a lowest-price guarantee?
Yes. If you have a like-for-like quote from a comparable supplier, tell us — we back our pricing with a lowest-price guarantee.
Product & Care
What colors and finishes are available?
Kraft brown, white, black, and custom Pantone, in matte, gloss, soft-touch, or uncoated finishes depending on the style.
What are the boxes made of?
Corrugated cardboard (single- and double-wall), 100% recyclable. Board grade is spec’d to your product’s weight and how it ships.
Are the boxes recyclable?
Yes. Uncoated corrugated and kraft boxes are curbside recyclable. Note that gloss laminates and foils reduce recyclability — ask for our Eco Kraft spec if a recyclable claim matters.
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